E-911
E-911 / E-911 Addressing Department
About Us
Dillon County E9-1-1 Central Communications became operational on October 15, 1995. At that time all Fire, EMS, Law Enforcement and Rescue calls were answered and dispatched from one location. Prior to that time, calls were answered at the Dillon, Lake View and Latta police departments.
“E” in front of 9-1-1 stands for “enhanced” which means that when the call comes in it is processed by the computer to provide the telephone number of the caller’s phone, the address where the phone is located and the accountholder’s name. After verifying that the displayed information is correct, the telecommunicator then transfers the information into a Computer Aided Dispatch (CAD) system. CAD provides a computerized way of entering and keeping track of the progress of a call, replacing handwritten paper records.
The Federal Communications Commission (FCC) has addressed the problem of un-enhanced 9-1-1 calls by mandating that mobile phone companies start providing phone number and location information in two phases. Wireless E9-1-1 Phase I, provides the caller’s mobile phone number to the telecommunicator answering the call, but still does not provide any location information. Wireless E9-1-1 Phase II, provides the caller’s phone number, but adds a caller’s location based upon latitude and longitude, as well. The lat/long point is then plotted on a computerized map of the county so the telecommunicator can see what road or address or other landmark the caller is near, and what Fire, EMS, Rescue, or Law Enforcement units to send. Dillon County is currently receiving Wireless E9-1-1 Phase II calls.
The changes in wireless 9-1-1 service represent just one example of how 9-1-1 technology continually evolves. As computer capabilities improve, 9-1-1 software programmers are able to develop applications that further improve 9-1-1 telecommunicator’s ability to provide quicker, more accurate responses to people’s call for help. To stay on top of the technology curve, equipment and software constantly require upgrades and/or replacement. Our goal is to provide the best service we possibly can to the people who call us for help.
Mission Statement:
The mission of the E9-1-1 Address Information Department is to maintain the most highly accurate E9-1-1 Emergency Phone System in the State of South Carolina. The E9-1-1 Address Information Department will continue to provide the citizens of Dillon County with correct addresses and to name the roads.
Functions:
Plans, develops, schedule, and coordinates all phases of the E9-1-1 Administration Office, which includes maintaining database, issues proper addresses, assigning of street names, coordinating data to the postal service and telephone company.
E-911 Addressing
In an emergency, locating the address as soon as possible is the first step in saving lives and property. Time wasted searching for the proper address is something many 911-callers can’t afford.
Proper marking of a home street address is the responsibility of the homeowner. If you need assistance getting a reflective sign, your local fire department may sell them. If they do not, you can call our office and place an order for one through us. You must pay upfront if you order through our office. Numbers should be at least 5 inches in height and posted at the end of the driveway. The address should be clearly visible day and night and from both directions.
The E-911 Department handles addressing as well as response to emergency calls. For assistance or help in ordering a reflective street number sign call or visit our office at:| 205 W Howard St Suite 2 P.O Box 327 Dillon, SC 29536 |
Phone: (843)774-1458 Fax: (843)841-3718 Hours of Operation:8:30 am-5:00 pm (Monday-Friday) |
Dillon County E-911 Addressing Request Form
To request an E-911 Address, please fill out the following form and return to us by mail, email, fax, or in person at the E-911 – E-911 Addressing Department office. Please contact us if you have any questions or need additional assistance.Dillon County E-911 Address Request Form
E-911 Freedom of Information Act (FOIA) Requests
The Dillon County E-911 & E-911 Addressing Department provides information to the public per South Carolina Freedom of Information Act (FOIA). Those wishing to make a FOIA request are asked to fill out the attached FOIA Request form and return it by mail, fax, or in person to the E-911 Office. FOIA requests are not accepted via email and must be filled out completely. If you have additional information pertaining to requests for information or FOIA requests, please contact our office.Dillon County E-911 FOIA Request Form